Frequently Asked Questions

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Is cod available?

Yes! COD is available for orders below INR 5000 on all serviceable pin codes.

How long will it take to get my order?

Once you place your order, usually takes 2-5 working days to reach all the metros and tier Icities, Our working days count from Monday to Fridayand excludes public holidays. The order however for some pin codes it might take alittle more time. In case of delay please get in touch with us on:

Instagram: Whatsapp :

From where can I place my order?

You can place your order either by direct message on Instagram or you can even directly make a purchase from our Shain fashion website. Please make sure to cross-check the size chart before placing the order.

HOW DO I RETURN / EXCHANGE A PRODUCT?

In case of returns/exchange, visit the returns section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a credit note to your account.

Please note that handling fee of INR 100 is charged for returns.

In addition, order placed during any sales are not eligible for returns / exchanges.

How do I find my exact fit and size?

We have a total of 9 sizes ranging from xs to 5xl. In order to find which size will suit you best, we have a size chart just beside the product you will be viewing. You can measure your body parts with an inch-tape, and then match the sizes mentioned in the size chart.

WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on: customercare@shainfashion.com Instagram: Whatsapp :

Oops, I received the wrong products, what do I donow?

do not worry or panic if you have received defective or wrong sized products, You just need to drop a mail, within 2 days of receiving the order, at customercare@shainfashion.com and our customer executives will get back to you. Our revert time is 72 hours. We just have the exchange service for the time being. Just keep the dress in a preserved condition with all its tags and packaging.

Within how many days of purchase can i return my order?

Return request needs to be
raised within 2 days of the delivery date.

My payment was deducted from the bank account but the order wasn’t placed. what should I do?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at:
customercare@shainfashion.com
Instagram:
Whatsapp :
We will verify and get back to you at the earliest.

1. Use of Platform

Welcome to www.shainfashion.com ( "Site" or "SHAIN ( A unit of Pass Enterprises) " ). The website www.shainfashion.com is owned and operated by SHAIN ( A unit of Pass Enterprises) Lifestyle Private Limited – SLPL (" SHAIN ( A unit of Pass Enterprises) "), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at No.4, 2^nd Floor, 10^th Cross, Garden Villas, Nagarbhavi, Bengaluru 560072 India. Site and retail stores are together referred as Platform. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. The Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions (hereinafter " Terms of Use ") along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together " Policies ") as modified and amended from time to time.
By mere accessing or using the Platform, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING . If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Platform. You are responsible to ensure that your access to this Platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the platform or such material.
SHAIN ( A unit of Pass Enterprises) reserves the unilateral right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If SHAIN ( A unit of Pass Enterprises) decides to change the Terms of Use or Policies, SHAIN ( A unit of Pass Enterprises) will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Platform following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

2. Privacy Practices

We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by SHAIN ( A unit of Pass Enterprises) in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of SHAIN ( A unit of Pass Enterprises).

3. Your Account

This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. SHAIN ( A unit of Pass Enterprises) or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature

If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature

If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to SHAIN ( A unit of Pass Enterprises).

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in SHAIN ( A unit of Pass Enterprises)’s and SHAIN ( A unit of Pass Enterprises)’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site.The information provided to us shall be maintained by us in accordance with our Privacy Policy.

4. Product & Services Information

SHAIN ( A unit of Pass Enterprises) attempts to be as accurate as possible in the description of the product on the Platform. However, SHAIN ( A unit of Pass Enterprises) does not warrant that the product description, colour, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.

SHAIN ( A unit of Pass Enterprises) reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

5. Product Use

The products available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

6. Pricing Information

SHAIN ( A unit of Pass Enterprises) strives to provide accurate product and pricing information, however errors may occur.

SHAIN ( A unit of Pass Enterprises) cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 7 (Cancellations, Refunds and Returns) below, if a product is listed at an incorrect price or with incorrect information due to any technical error, SHAIN ( A unit of Pass Enterprises) shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, SHAIN ( A unit of Pass Enterprises) may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and SHAIN ( A unit of Pass Enterprises) will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that SHAIN ( A unit of Pass Enterprises) accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to SHAIN ( A unit of Pass Enterprises)’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account.

PRICES AND AVAILABILITY OF THE PRODUCTS PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF SHAIN ( A unit of Pass Enterprises). SHAIN ( A unit of Pass Enterprises) may revise and cease to make available any product at anytime. In the event, SHAIN ( A unit of Pass Enterprises) is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. SHAIN ( A unit of Pass Enterprises) shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

7. Cancellations, Refunds and Returns

Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

8. Mode of Payment

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
COD mode of payment is available for all pin codes within India on orders above INR 499. We do not ship internationally currently.

9. Shipping and Delivery

Please refer to our Shipping and Delivery Policy provided on our Site, as amended from time to time.

10. Chat/Call Functionality

The Chat/Call Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:

SHAIN ( A unit of Pass Enterprises) may suspend the Chat/Call service at any time without notice.
SHAIN ( A unit of Pass Enterprises) or its executives are not responsible for any delay caused in attending to or replying to the queries via chat/call.
Communication through Chat/Call may be stored by SHAIN ( A unit of Pass Enterprises) for future reference, and the user of such service will not have the right to access such information at any future date.
While 'chatting/calling' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
The Chat/Call room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat/call with our online customer care executive only if you agree to the above terms and conditions.

You authorize SHAIN ( A unit of Pass Enterprises), its group companies and business associates to call, SMS, chat and email you in connection with your order and order updates.

11. User Content

The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us (" User Content "), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that

belongs to another person and to which the user does not have any right to;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propoganda or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

SHAIN ( A unit of Pass Enterprises) shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. SHAIN ( A unit of Pass Enterprises) does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by SHAIN ( A unit of Pass Enterprises). You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will SHAIN ( A unit of Pass Enterprises) be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against SHAIN ( A unit of Pass Enterprises) for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You hereby acknowledge that SHAIN ( A unit of Pass Enterprises) has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, SHAIN ( A unit of Pass Enterprises) has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at customercare@shainfashion.com and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.

12.Intellectual Property Rights

The "SHAIN ( A unit of Pass Enterprises)" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks" ) of SHAIN ( A unit of Pass Enterprises). All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of SHAIN ( A unit of Pass Enterprises) or others, are the intellectual property of their respective owners, and SHAIN ( A unit of Pass Enterprises) shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.

SHAIN ( A unit of Pass Enterprises) and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly ) of the content on the Site is the exclusive property of SHAIN ( A unit of Pass Enterprises) and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents " ) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless SHAIN ( A unit of Pass Enterprises) explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by SHAIN ( A unit of Pass Enterprises), any of its affiliates or by third parties who have licensed their materials to SHAIN ( A unit of Pass Enterprises) and are protected by Indian copyright laws and international treaties.

13. Limited License

SHAIN ( A unit of Pass Enterprises) grants you limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates.

SHAIN ( A unit of Pass Enterprises) reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

14. Representations and Warranties

This Site is provided to you "AS IS". We make no representations regarding the use of or the result of the use/depiction of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. SHAIN ( A unit of Pass Enterprises) shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site.

You acknowledge that this Site is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site.

SHAIN ( A unit of Pass Enterprises) shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information. SHAIN ( A unit of Pass Enterprises) does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

SHAIN ( A unit of Pass Enterprises) through the Site intends to provide its users with general information about fashion. The Site encourages its users to interact with SHAIN ( A unit of Pass Enterprises) and its employees by asking questions that enables the user to obtain information of a general nature pertaining to fashion topics. The postings on the Site or on social networking sites, including the Site’s Facebook page, or any information provided over chat or e-mails exchanged with SHAIN ( A unit of Pass Enterprises), its employees or representatives (collectively referred to as " Information ") which are in furtherance of any communication made by the user with SHAIN ( A unit of Pass Enterprises), its employees or representatives is based on the background provided by the user. While SHAIN ( A unit of Pass Enterprises) takes reasonable care to ensure that the Information is accurate, SHAIN ( A unit of Pass Enterprises) makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information.

For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.

15. Disclaimer of Warranty and Limitations of Liability

THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF SHAIN ( A unit of Pass Enterprises). WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

This disclaimer constitutes an essential part of this Terms of Use.

16. Links and Third Party Sites

References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply SHAIN ( A unit of Pass Enterprises) endorsement, sponsorship or recommendation of the third party, information, product or any association and relationship between SHAIN ( A unit of Pass Enterprises) and those third parties.

SHAIN ( A unit of Pass Enterprises) is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. SHAIN ( A unit of Pass Enterprises) do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site.

17. Termination

These Terms of Use are effective unless and until terminated by either you or SHAIN ( A unit of Pass Enterprises)

You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Site. SHAIN ( A unit of Pass Enterprises) may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site.

Upon any termination of the Terms of Use by either you or SHAIN ( A unit of Pass Enterprises), you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Terms of Use.

18. Indemnity

You agree to defend, indemnify and hold harmless SHAIN ( A unit of Pass Enterprises), its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SHAIN ( A unit of Pass Enterprises) or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

19. Governing Law and Jurisdiction

The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Bengaluru shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies on the Site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be held in Bengaluru.

Without any prejudice to particulars listed in Clause 13 above, SHAIN ( A unit of Pass Enterprises) shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.

For disputes relating to orders outside India, International arbitration rules of Indian Arbitration and Conciliation Act 1996 shall apply. The seat and venue of international arbitration shall be Bengaluru.

20. Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,

accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"
sending unsolicited email, including promotions and/or advertising of products or services; or
forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability

SHAIN ( A unit of Pass Enterprises) is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from SHAIN ( A unit of Pass Enterprises) on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

21. Entire Agreement

If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue to be in effect. Unless otherwise specified herein, these Terms of Use constitutes the entire agreement between you and SHAIN ( A unit of Pass Enterprises) with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.

SHAIN ( A unit of Pass Enterprises)'s failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.

22. General

You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.

If you have any questions regarding these Terms and Conditions, please email us at customercare@shainfashion.com

25. CONTACT INFORMATION:

Customer Service Desk
E-mail id: customercare@shainfashion.com

Whatsapp: 8088632198

Contact Days: Monday to Saturday (9:30 a.m. to 6:30 p.m.)

1. Use of Platform

Welcome to www.SHAIN ( A unit of Pass Enterprises)fashion.com ( "Site" or "SHAIN ( A unit of Pass Enterprises) " ). The website www.SHAIN ( A unit of Pass Enterprises)fashion.com is owned and operated by SHAIN ( A unit of Pass Enterprises) Lifestyle Private Limited – SLPL (" SHAIN ( A unit of Pass Enterprises) "), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at No.4, 2^nd Floor, 10^th Cross, Garden Villas, Nagarbhavi, Bengaluru 560072 India. Site and retail stores are together referred as Platform. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. The Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions (hereinafter " Terms of Use ") along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together " Policies ") as modified and amended from time to time.
By mere accessing or using the Platform, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING . If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Platform. You are responsible to ensure that your access to this Platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the platform or such material.
SHAIN ( A unit of Pass Enterprises) reserves the unilateral right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If SHAIN ( A unit of Pass Enterprises) decides to change the Terms of Use or Policies, SHAIN ( A unit of Pass Enterprises) will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Platform following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

2. Privacy Practices

3. Your Account

4. Product & Services Information

5. Product Use

6. Pricing Information

SHAIN ( A unit of Pass Enterprises) strives to provide accurate product and pricing information, however errors may occur.

7. Cancellations, Refunds and Returns

Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

8. Mode of Payment

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
COD mode of payment is available for all pin codes within India on orders above INR 499. We do not ship internationally currently.

9. Shipping and Delivery

Please refer to our Shipping and Delivery Policy provided on our Site, as amended from time to time.

10. Chat/Call Functionality

The Chat/Call Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:

SHAIN ( A unit of Pass Enterprises) may suspend the Chat/Call service at any time without notice.
SHAIN ( A unit of Pass Enterprises) or its executives are not responsible for any delay caused in attending to or replying to the queries via chat/call.
Communication through Chat/Call may be stored by SHAIN ( A unit of Pass Enterprises) for future reference, and the user of such service will not have the right to access such information at any future date.
While 'chatting/calling' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
The Chat/Call room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat/call with our online customer care executive only if you agree to the above terms and conditions.

You authorize SHAIN ( A unit of Pass Enterprises), its group companies and business associates to call, SMS, chat and email you in connection with your order and order updates.

11. User Content

belongs to another person and to which the user does not have any right to;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propoganda or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

12.Intellectual Property Rights

13. Limited License

14. Representations and Warranties

For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.

15. Disclaimer of Warranty and Limitations of Liability

This disclaimer constitutes an essential part of this Terms of Use.

16. Links and Third Party Sites

17. Termination

These Terms of Use are effective unless and until terminated by either you or SHAIN ( A unit of Pass Enterprises)

18. Indemnity

19. Governing Law and Jurisdiction

The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Bengaluru shall have exclusive jurisdiction.

20. Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,

accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"
sending unsolicited email, including promotions and/or advertising of products or services; or
forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability

21. Entire Agreement

SHAIN ( A unit of Pass Enterprises)'s failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.

22. General

If you have any questions regarding these Terms and Conditions, please email us at customercare@shainfashion.com

25. CONTACT INFORMATION:

Customer Service Desk
E-mail id: customercare@shainfashion.com

Whatsapp: 8088632198

Contact Days: Monday to Saturday (9:30 a.m. to 6:30 p.m.)

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