Lavender Satin dress with jacket

SHAIN Shipping Policy

Thank you for choosing SHAIN! We are committed to ensuring your shopping experience is as seamless as possible, and our shipping policy reflects our dedication to efficiency and reliability.

National Shipping Policy

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Shipping Timeframe

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays) from the date of order placement. Working days are defined as Monday to Friday, excluding public holidays. This timeframe allows us to process and dispatch your order with care, ensuring it reaches you in optimal condition.

Non-Working Days

It's important to note that Saturdays, Sundays, and public holidays are considered non-working days. Orders placed on these days will be processed on the next working day. This distinction is essential for accurate expectations regarding the dispatch and delivery of your SHAIN purchases.

International Shipping Policy

SHAIN does not ship internationally currently.

At SHAIN, we strive to make your shopping experience delightful from start to finish. Our shipping policy is designed to keep you informed and confident in the delivery of your carefully selected items. If you have any further inquiries or require assistance, our customer support team is always ready to help.

Thank you for choosing SHAIN. We look forward to serving you and providing you with the exceptional products and service you deserve.

For any further queries, you can contact us. Thank you! 

Contact Email Address:customercare@shainfashion.com

Any items purchased during discount Sale or any such promotions wherein free products are included, such orders will not be eligible for any returns. 

STEP 1

You just have to click on the WhatsApp icon which is in the bottom right corner of the website. Now you will see the option to Exchange and Return. Process the bot chat and fill out the form after that an agent will be assigned to you to rectify. Please Note: An agent will not be available live. An agent will be assigned anytime between Mon-Fri (10:30 am -6:30 pm). Please keep patience, Your query will be heard and solved. In case of no reply within 24 hours type a “Hi” again Because this chat automatically updates every 12 hours. Click on this link to talk now - Click Here

STEP 2

We provide a hassle-free Return with 0 pickup cost. A courier partner will be assigned for a pickup after we rectify your request.

STEP 3

Please Make sure you return the parcel with the box, bag, bills & tags must be intact on the garment. We don't initiate the process without that.

STEP 4

After reviewing the product received from you, Our warehouse team quality checks the product. This process usually takes 48 hours.

STEP 5

Once the product is rectified, Our mail team will revert by sending you a  credit note card on your mail id which contains a credit note code. You can use the credit note code to shop later on our website, Valid for 3 months only.

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :

1. Via 'My Orders' section
   Go to your account > Click on 'Orders' > Go to the order you want to cancel and select 'Order Details' > Click on 'Cancel Item' > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and 'Confirm' > Once submitted, your item(s) will be cancelled and your refund will be processed.
2. Via the Help Center
   Click on 'Have a Concern' > 'Write To Us' > 'Submit a Request' > Provide us with your order ID details and your request to cancel your order. > Our service representative will review your query and revert in 24 hours.

Via Email or Call